Frequently Asked Questions

Yes, our online store showcases our in-stock products that are available for immediate purchase. For specialized or custom products not listed online, please see our full product catalog or contact us directly to request a quote or discuss your specific requirements.

When a product is marked as “backordered,” it means that the item is currently out of stock but is expected to be available within a specified lead time. You can still place an order for backordered items, and we will ship available products first, followed by the backordered items once they arrive.

Absolutely! If you would like to request special pricing based on bulk quantities, you can either fill out our online Request for Quote form or contact us directly to discuss your options. Our team will work with you to accommodate your bulk ordering needs.

Phone: (949) 492-8922
Email: support@clearsolutionscorp.com

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) as well as various express checkout methods (Apple Pay, Google Pay, Shop Pay).

Placing an order is simple. Browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email once your purchase is complete.

If you need to make changes to your order after placing it, please contact us as soon as possible at (949) 429-8922 or support@clearsolutionscorp.com. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the UPS Tracking page. You can use this information to monitor the progress of your shipment.

Yes, we provide comprehensive technical support for all our products. Our team of filtration specialists is available to assist you with any technical inquiries, troubleshooting, or guidance you may need to ensure optimal performance of your filtration systems.

Absolutely. CLEAR Solutions’ products comply with relevant industry standards and certifications to ensure quality and reliability. Specific compliance information can be found in the product specifications or by contacting our technical support team.

To request technical assistance or schedule a product consultation, please contact us directly by phone at (949) 429-8922 or email us at support@clearsolutionscorp.com. Our experts will work with you to address your specific needs and provide the necessary support.

To request technical assistance or schedule a product consultation, please contact us directly by phone at (949) 429-8922 or email us at support@clearsolutionscorp.com. Our experts will work with you to address your specific needs and provide the necessary support.

Yes, detailed specification sheets are available for many of our products. You can download these spec sheets from the respective product page under the “Downloads” tab. If you require additional information or cannot find a specific spec sheet, please reach out to us, and we’ll be happy to assist you.

If you need assistance selecting the appropriate micron size, filter media or other product option, please contact us directly by phone at (949) 429-8922 or email us at support@clearsolutionscorp.com and our filtration experts will help you spec out the filter that works best for you.

That’s not a problem! While we currently list the most commonly requested product options on our online store, we can easily accommodate your specific needs by placing a custom order. please contact us directly by phone at (949) 429-8922 or email us at support@clearsolutionscorp.com for more information on how to get started.

We strive to ship all orders placed before 3:00 PM (PST) on the same day. However, same-day shipping is not guaranteed during holidays, weekends, or unforeseen logistical issues. All shipments are processed through UPS using the selected shipping method. Estimated delivery dates are provided at checkout but are not guaranteed due to potential transit delays.

Yes! We currently offer local pickup for any products sold on our online store. If you would like to pick up your order instead of having it shipped, simply select the “Pickup in store” option under the “Delivery method” section. You will not be charged for shipping and we will send you an email as soon as your product is ready to pick up.

Pickup Location
970 Calle Negocio, San Clemente, CA 92673

Pickup Hours
8:00am – 5:00pm (PST) Monday – Friday

At this time, our primary focus is on domestic shipping within the United States. If you require international shipping, please contact us directly to discuss availability, shipping options, and any additional fees that may apply.

Our standard processing time aims to ship orders the same day they are placed by 3:00 PM (PST). Delivery times depend on the shipping method selected and the destination. Once your order is shipped, you will receive a tracking number to monitor its progress.

If your order arrives damaged or is missing items, please report the issue within three (3) days of receipt by contacting us at support@clearsolutionscorp.com. Provide details and, if possible, photos of the damaged items. We will work with you to resolve the issue by refunding, repairing, or replacing the affected products.

No, you are not required to create an account to make a purchase on our online store. However, creating an account offers benefits such as faster checkout, order tracking, and easy access to your order history.

To set up an account, click on the “Account” or “Sign In” link at the top of our Shopify store. From there, select “Create Account” and fill in the required information, including your name, email address, and a secure password. Once submitted, you’ll receive a confirmation email to activate your account.

After logging into your account, navigate to the “Order History” section. Here, you can view details of all your past orders, including order numbers, dates, products purchased, and shipping statuses.

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you instructions to reset your password.

Yes, you can update your account information by logging into your account and navigating to the “Account Details” or “Profile” section. Here, you can update your contact information, password, and other relevant details.

CLEAR Solutions accepts returns of purchased items within thirty (30) days of the original purchase date. All returned goods must be in their original, unaltered condition and are subject to inspection for approval by CLEAR Solutions prior to processing any refunds. Returns are subject to a 20% restocking fee and service handling fees. Transportation costs for returning goods are the responsibility of the customer unless otherwise specified.

To initiate a return, please contact CLEAR Solutions by phone at (949) 429-8922 or email us at support@clearsolutionscorp.com. A representative will provide you with a Returned Goods Authorization (RGA) form, which must accompany your return. Returns without an approved RGA form will not be accepted.

If your order arrives damaged, please report the issue within three (3) days of receipt by contacting us at support@clearsolutionscorp.com. Include details and, if possible, photos of the damaged items. Once the return is approved, CLEAR Solutions will inspect the returned goods and, at our discretion, either refund the amount paid, repair the items, or replace them within a reasonable timeframe.

Yes, once your return has been approved and processed, you will receive a confirmation email detailing the refund or replacement status. If you have any questions during the return process, feel free to contact us for updates.